How Flower Freight works, start to finish

Go to flowerfreight.app and register with your business email. You'll need your NJ-CRC license number in its real format — a prefix plus six digits. There is no CANN- prefix.

License type	Format
Cultivator	C000009
Manufacturer	M000007
Wholesaler	W000003
Distributor	DI000012
Retailer	RE000045
Testing Lab	TL000008

Account → Company. Enter your legal entity name, license class, license expiry date, and facility address.

Account → Metrc. You generate your own User API Key inside Metrc and paste it here.We verify the key before saving — we call Metrc, confirm it works, and confirm it covers your license number. A bad key is rejected immediately with the reason rather than failing silently at 6am three weeks later.

Once connected, transfers you create in Metrc import automatically every 15 minutes. You keep building transfers in Metrc exactly as you do today. Nothing is re-entered.

Account → Vehicles → Add vehicle. Every vehicle is checked against the five state requirements:

1. Secure lockbox or secure cargo area
2. Active GPS device
3. Functioning heating and air conditioning
4. No markings identifying it as carrying cannabis
5. Vehicle details reported to the Commission

Also enter the registration expiry date — you'll be emailed at 30, 14, and 7 days.N.J.A.C. 17:30-9.15(c) and (e)

Account → Insurance. Upload the certificate showing hired and non-owned automobile liability, minimum $1,000,000 per occurrence. Both endorsements are required. Verification is usually same business day.
N.J.A.C. 17:30-9.15(d)

Account → Drivers → Add driver. For each: full name, email, phone, driver's license state and last four with expiry, and their Cannabis Business Identification Card number and expiry. Each driver receives an email invite to set a password.

Account → Overview shows what's outstanding before you can claim loads. Browsing and posting work immediately — verification only gates claiming.

The transfer must already exist in Metrc. If the load isn't showing, wait for the next 15-minute sync or check the transfer was actually submitted.

On the tablet or phone at the dock, open the load. The scan screenappears before the trip can start.

Tap Scan with camera and point at each package tag as it goes into the van. Each scan checks three things live:

• Is this tag on the manifest for this transfer?
• Is the package active in your inventory?
• Has it passed lab testing?

A good scan buzzes once and turns green. No camera, or an older phone? Type or paste the tag into the field below — same checks apply.

Four things stop a load. Each buzzes twice and shows red.

Message	Meaning	Do this
LAB FAILED	Failed testing	Do not load. Remove it, tell compliance.
ON HOLD	Administrative hold in Metrc	Do not load. Remove it.
NOT on manifest	Not part of this transfer	Wrong box. Find the right one.
Not active	Metrc doesn't show it available here	Stop. Check Metrc first.

When every manifest package is verified, the banner turns green. Hand the device to the driver — Start trip is now unlocked.

Open flowerfreight.app in your phone's browser and sign in with the password from your invite email. Tap Add to Home Screenwhen prompted. It opens full screen like any other app.

Open today's run. You see only your own assignments — no board, no rates, no other companies' loads.Tap Start trip.

Mount the phone and leave the app open. The screen stays awake on its own during an active trip.

If you press the power button or leave the app for a long call, GPS pauses until you come back. It resumes on its own — but the gap shows on the record.

Arrivals and departures record themselves as you cross each facility's geofence. You don't tap anything. If GPS is denied or you're in an underground dock, the manual Arrived and Departedbuttons do the same job.

At each stop, in order:

1. Temperature — log cargo temp if the load requires climate control
2. Signature — the receiver signs on your phone
3. Departed — automatic, or manual if needed

Keep working. Everything you record saves on the phone and syncs when bars return.

It arrives every morning around 6am. Clean means every transfer Metrc recorded yesterday has a matching Flower Freight record with a GPS trail.

A discrepancy names the specific manifest and the problem:

Discrepancy	Meaning	Action
In Metrc, not tracked here	A transfer moved with no chain of custody	Find out who moved it and how. This is the one the CRC asks about.
Tracked here, not in Metrc	Transfer was never submitted	Verify it exists in Metrc.
Metrc reports more	Sync may be behind	Check Account → Metrc for a sync error.

Required by §6(c) of the NJ CRC Confidentiality & API User Agreement

One digest per organization at 30, 14, and 7 days and on expiry. Each alert is sent exactly once — there is no daily nagging, so don't ignore the first one.

Invoices generate automatically on delivery acceptance, built from the Metrc manifest itself. They bill net — refused packages are deducted and shown struck through.

Account → Data → Export. One file containing every load, manifest, GPS trail, package scan with Metrc and lab status, temperature log, signature, rejection with photos and return manifests, and both parties' license and insurance status at the time of transport.

The driver taps Receiver rejected a package on the stop card.

1. Which package — pick the tag from the list
2. Why — damaged, wrong item, quantity short or over, failed inspection, other
3. How much — whole package, or part of it
4. Photo — your evidence in a dispute
5. File it — the shipper is alerted within seconds

Keep the package in the van. The receiver records the rejection in Metrc, Metrc generates the return manifest, and we attach it automatically. The wholesale invoice is reduced without anyone doing arithmetic.

Open the load → SOS. The load is broadcast to every verified Class 4 distributor at once. First to claim it gets it.

You receive a one-screen card with the new transporter's facility license, driver name and credentials, phone, and vehicle details. Paste it into your Metrc transfer's Transporter section and save. One edit and the manifest is legal with the new carrier. SOS broadcasts expire after four hours.

Account → Metrc shows the error.

Symptom	Likely cause	Fix
Unauthorized	Key revoked or expired	Generate a new User API Key in Metrc, paste it in
No new transfers	Nothing new, or a sync error	Check the last sync timestamp
Sync behind	Temporary Metrc outage	Usually self-resolves; check again in an hour